Refund and Cancellation Policy

Local Aunties

At Local Aunties, we prepare authentic homemade Middle Eastern food with care. Because our products are freshly prepared and perishable, the following cancellation and refund conditions apply.

Family Tray Orders

Customers may request cancellation or changes before food preparation begins, subject to the applicable order cutoff communicated during checkout or order confirmation.

Once preparation has begun, cancellations or changes may not be possible.

Weekly Meal Subscriptions

Subscribers may update their weekly meal selections until Friday at 1:00 PM Eastern Time.

Requests received after this deadline may not be accommodated for the upcoming Saturday delivery.

Subscription cancellation or pause requests must be completed before the applicable billing and preparation cutoff to affect an upcoming order. The specific deadlines will be displayed during enrollment.

Incorrect, Missing, or Damaged Orders

If an order contains incorrect or missing items, or arrives damaged or in an unacceptable condition, customers should contact Local Aunties promptly with their order number, a description of the issue, and photographs when available.

We will review the concern and provide an appropriate resolution, which may include a replacement, credit, or refund.

Perishable Food

Because our meals are perishable, returns of delivered food are generally not accepted.

Refund eligibility is evaluated based on the circumstances and applicable consumer protection laws. Nothing in this policy limits rights provided by law.

Contact

For order concerns, cancellations, or refund requests, please contact Local Aunties through the contact information published on our website.